1
Pick a plan
Choose the plan that suits your travel needs and place an order.
2
Scan the QR code
Receive the QR code via email and instantly scan it to activate.
3
Ready to go!
Have a light and enjoyable trip without any data concerns.
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FAQ : eSIM Questions
What is an eSIM?
An eSIM is a SIM card directly integrated into your device by the manufacturer. It does not need to be inserted into your smartphone and can be programmed remotely. The operation of the eSIM is identical to a physical SIM card. Only the installation of the eSIM profile and the activation is slightly different.
What is an eSIM profile?
Simply said, an eSIM profile is a collection of data that ensures your device functionality (in other cases this information is carried by a SIM card). An eSIM profile is digitally saved on your eSIM card.
How many profiles can I have on an eSIM?
You can upload several eSIM profiles on your eSIM – for example one for calls and a second one for data. The specific number of eSIMs you can upload depends on your smartphone. Nevertheless, only one of the uploaded eSIM profiles can be active at any given time.
How do I activate my eSIM?
Once you have purchased your eSIM, you need to scan your QR code on your compatible phone. The activation of the eSIM takes place immediately after the activation request.
Iphone
- In “Settings” select “Cellular Data”.
- Select “Add a cellular package”.
- Scan the QR code and register the eSIM.
Where can I find my eSIM activation code?
You will find the eSIM activation code in the PDF file that is attached in your order confirmation email.
When does the validity of my eSIM start to count?
The validity period for eSIM starts from the day it is downloaded & activated on a smartphone.
eSIMs have a validity period after which they can no longer be used.
Do I need an ID card or passport to purchase a SIM Card?
No, you do not need an ID card or passport to purchase a SIM Card.
Is my smartphone eSIM-compatible?
The list is constantly updated as more eSIM-compatible devices get released into the market.
Please ensure that your device is eSIM-compatible and carrier unlocked before purchasing. Note that country and carrier-specific restrictions may apply and that this list may not be complete.
Call *#06# (USSD Code - free of charge) to confirm if your device has an EID number. Devices with an EID number are eSIM-compatible. If you have an MEID number, please contact our support first before placing an order.
Does the iPhone 15 arrive only with eSIM in Europe?
No, in Europe, the iPhone 15 models have dual SIM with physical SIM and eSIM. The eSIM on the iPhone 15 works the same as on the iPhone 14.
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